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Service Ops Expert-Knowledge Management

 Hyderabad  8  1960

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Job Details

Company Pharmaceutical company
Position Service Ops Expert-Knowledge Management
Required Experience 8-13 Years
Location Hyderabad
Job Code 1960
Posted On 02 Sep 2021
Application Deadline 02 Dec 2021


Support Service,service request,incident management,Customer satisfaction


Your responsibilities include but not limited to :

  • Assist with the overall delivery of one or more systems, tools or applications and ensure
  • their stability, integrity and business continuity.
  • Ensure services are delivered to the agreed SLA.
  • Identify, investigate, and resolve incidents; report on incidents and review findings.
  • Address problems by driving identification of root causes and prevention of recurrences.
  • Ensure that an up-to-date asset inventory is maintained and only authorized components are
  • used; coordinate configuration management database changes and /or ensure that
  • configuration items are identified, accounted, reported, and verified.
  • Ensure proper user and access management.
  • Ensure adherence to documented operational procedures and quality standards, and that
  • appropriate operational service documentation is created and accepted by stakeholders.
  • Support Service / Solution Operations Manager in technical topics.       

Minimum requirements

  • Quality of service provided
  • Adherence to SLAs
  • Number of service requests processed
  • Number of incidents solved, quality of solution
  • Accurate recordings of alerts
  • Customer satisfaction
  • Completeness and correctness of asset inventory

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