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Service Ops Expert-Knowledge Management

 Hyderabad  8  1960

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Job Details

Company Pharmaceutical company
Position Service Ops Expert-Knowledge Management
Required Experience 8-13 Years
CTC NA
Location Hyderabad
Job Code 1960
Posted On 02 Sep 2021
Application Deadline 02 Dec 2021

Skills


Support Service,service request,incident management,Customer satisfaction

Description


Your responsibilities include but not limited to :

  • Assist with the overall delivery of one or more systems, tools or applications and ensure
  • their stability, integrity and business continuity.
  • Ensure services are delivered to the agreed SLA.
  • Identify, investigate, and resolve incidents; report on incidents and review findings.
  • Address problems by driving identification of root causes and prevention of recurrences.
  • Ensure that an up-to-date asset inventory is maintained and only authorized components are
  • used; coordinate configuration management database changes and /or ensure that
  • configuration items are identified, accounted, reported, and verified.
  • Ensure proper user and access management.
  • Ensure adherence to documented operational procedures and quality standards, and that
  • appropriate operational service documentation is created and accepted by stakeholders.
  • Support Service / Solution Operations Manager in technical topics.       


Minimum requirements

  • Quality of service provided
  • Adherence to SLAs
  • Number of service requests processed
  • Number of incidents solved, quality of solution
  • Accurate recordings of alerts
  • Customer satisfaction
  • Completeness and correctness of asset inventory

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