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Service Delivery Expert - Public Cloud

 Hyderabad  7  1966

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Job Details

Company Pharmaceutical company
Position Service Delivery Expert - Public Cloud
Required Experience 7-12 Years
Location Hyderabad
Job Code 1966
Posted On 02 Sep 2021
Application Deadline 02 Dec 2021


IT Service delivery,Cloud environment,Infrastructure,DeVOpS , relationship management,costs management,Optimization


Your Responsibilities Include but are not limited to:

  • Act as the primary connection between Service Delivery, PPD and Cloud Engineering and Operations. Ensure IT services are aligned with business strategy, business objectives, business requirements, standards and regulations
  • Understand the processes, plans, objectives, drivers, and issues related to the business capability, as well as the appropriate external policies and regulations to correctly prioritize release delivery.
  • Supports the service delivery manager to develop and enhance relationships with key stakeholders, actively manage their expectations and monitor satisfaction levels and service adoption.
  • Supports Service Delivery Manager on service design and service strategy, Provide IT consulting to the stakeholders, educate them on IT & Public Cloud processes and methodologies. Educate stakeholders on Public Cloud specifics
  • Enforce TIS-CSPE engagement model to provide an uniform approach on handling requirements and delivery. Create and maintain service design and Service Strategy
  • Support creation of Cloud adoption material, provide support on enhancing content on Public Cloud Communication Portal
  • Helps new teams on boarding to the Public Cloud Services by advocating the Engagement model and presenting the various offerings, Publish regular updates on Public Cloud deliverables, Organize reviews with Stakeholders on Release Delivery
  • Include the overall experience from IT members into the design and deployment of new solutions and services, Support Technical Design Experts in the early stages of customer requirements with activities such as Statement of Compliance & TCO analysis
  • Develop and manage the Public Cloud Product Catalog ,Collect knowledge about solutions and distribute to service teams to enable effective support, Ensure the introduction of new / modified capabilities / services happens in a planned, controlled and timely manner to minimize disruption and maximize benefits.    

Minimum requirements

  • More than 8 years of project / IT Service delivery experience in global Cloud environments; delivering infrastructure and platform services across geographic and business boundaries
  • Architecture experience – responsible for influencing the design of complex public cloud Infrastructure solutions in view of automated operations
  • Capability to think in terms of business value in the architecture and design of public cloud solutions end-to-end., Effective relationship management experience with Business and IT
  • Experienced in co-ordination, directing and managing service providers, Experience of working in DeVOpS environments
  • Experience in Cloud costs management and Optimization
  • Experience in Project / Program management.

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