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Senior Analyst – HR Shared Services

 Gurgaon  3-5 years  NT-57
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Job Details

Company A leading Logistics Company
Position Senior Analyst – HR Shared Services
Experience 3-5 years
CTC Best in the industry
Location Gurgaon
Job Code NT-57
Application Deadline 30 Nov 2020


Key skills

  • Demonstrated good understanding of core HR management practices, processes, procedures and policies
  • Strong written and verbal communication skills Previous experience in a PeopleSoft/Workday HR environment preferred (including Absence Module/Talent and Performance)
  • Knowledge of Case Management tool an added advantage High Proficiency on MS Office Suite skills (Word, Excel, PowerPoint, Outlook)
  • Employee specification Bachelor’s/Master’s degree in Human Resources or other related field.
  •   3-5 years of experience in HR or client services role preferred.


Duties & responsibilities

  • Resolve Tier 1 (simple queries) and Tier 2 (complex queries) queries and transactions related to core HR processes
  • Maintaining data in Workday pertaining to employee life cycle such as Promotion, Transfer, Contract extension, Title change, Probation & other job change transactions
  • Demonstrate high proficiency in HR processes and standard operating procedures with ability to resolve complex queries
  • Communicate and distribute processes, policies, and other relevant documentation to employees needed to resolve the query/ issue
  • Adhere to and demonstrate high proficiency in agreed KPIs, SLAs, and customer service standards
  • Handle escalations from process partners, HRs and provide RCA plan.
  • Ownership of team deliverables in absence of Team Lead
  • Quality Check on the Key/Critical HR transactions processed by team as defined in the Quality framework
  • Assist with building and maintenance of a Knowledgebase for Case Management
  • Provide continuous feedback to peers, Leads and HR partners about internal employee service trends and opportunities to improve
  • Managing payroll related reports in Workday & PeopleSoft HR.
  • Managing payroll queries from employees
  • Creating Payroll Calendar and managing payroll activities as per the defined payroll calendar
  • Co-ordination with payroll vendors/local HR’s
  • Hands on experience on pre payroll processing and post payroll activities
  • Managing employee benefits/leaves in PeopleSoft HR
  • Ownership of client calls with the Asia Pacific process partners on a regular basis and ensures required documentation
  • Update/Review SOP’s and Process Maps of related HR processes
  • Escalate complex queries to appropriate owner (inside or outside of HR)
  • Ability to challenge the status quo and implement process improvements to enhance the end user and HR partner experience

Performance objectives

  • Strong teamwork interaction and orientation
  • Highly motivated, organised and methodical
  • Ability to work in a fast-paced environment with constant deadlines
  • Good relationship management skills
  • Excellent Customer service skills using efficient processes
  • Proactive in achieving results and seeking improvement
  • Attention to detail and an ability to work towards tight deadlines
  • Result oriented with the ability to manage competing priorities and multiple stakeholders
  • Ability to adapt and drive change to derive efficiencies/productivity 

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