Pride Circle Banner Image Pride Circle Banner Image
Image

Order Management Associate

 Bangalore  0  1973

10 Views Today

Share 

Job Details

Company Multinational Media Conglomerate
Position Order Management Associate
Required Experience 0-1 Years
CTC NA
Location Bangalore
Job Code 1973
Posted On 07 Sep 2021
Application Deadline 07 Dec 2021

Skills


Commerce,Accounting,data interpretation,Computer skills,Communication skill

Description


Essential Day-to-Day Responsibilities:

The work may include any of the following depending on the region the role is responsible for.


  • Manage the order process for select products; this includes entering orders into specialist permissioning or electronic fulfilment systems and working with internal customers to ensure the order is fulfilled according to agreed turnaround times and with accuracy.
  • Escalate all delays to internal groups including to the senior members of the team as appropriate
  • Accountable for meeting and maintaining defined standards for quality and productivity
  • Manage internal customer queries and communication in a professional and service-minded manner ensuring
  • Be a team player and ensure that internal and external customer's requirements are met - attend team meetings
  • Responsible for online Maintenance, Lapsing of subscriptions and access related issues.
  • Support billing team in validating online invoices and portals
  • Monitor the group email account to ensure that requests are actioned and completed according to agreed turnaround times.
  • Creating and modification of customer master data.
  • Meet agreed volume, service and quality targets


Qualification:

Graduate/post-graduate in related field such as commerce or accounting


Required Skills:

  • Good data interpretation skills
  • Good working knowledge of computer systems. Knowledge on SAP, Sales force is an advantage
  • Customer focused
  • Ability to prioritise and attention to detail
  • High aptitude for learning
  • Deadline oriented and ability to multi-task
  • Should possess excellent communication – written and verbal and able to work as a team
  • Ability to work independently on multiple activities, showing appropriate level of prioritisation and escalation skills
  • Should be flexible working in night shifts

Quick links