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Operations Executive

 Work From Home  5  T-108

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Job Details

Company A leading IT company
Position Operations Executive
Required Experience 5-8 Years
CTC Best in the industry
Location Work From Home
Job Code T-108
Posted On 21 Nov 2020
Application Deadline 31 Dec 2020


Qualities to make you successful in this role

  • Great attention to detail 
  • Positive attitude with a zeal to learn
  • Strong sense of ownership
  • Team player with the highest level of integrity.


Your Roles and Responsibilities

  • Working closely with the Sales / Bank teams for getting merchants onboard with partner banks
  • On receipt of Terminal ID from partners/banks assist the merchants with completing their onboarding and go live.
  • Speak to merchants to understand and address queries/concerns around integrations/transactions raised by internal or external stakeholders
  • Assist merchants/customers to complete pending activations on request
  • Review the open tickets assigned to the team on Freshdesk and reply to queries related to the tickets
  • Escalate transaction related discrepancies with the partner banks or internally.
  • Tracking and publishing relevant MIS on a regular basis Here is what we need you to have
  • Graduate with 2-3 years of experience in Operations or a related role.
  • Proficient with Microsoft Excel
  • Exposure to the financial industry is an added advantage
  • Good verbal and written communication skills

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