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Manager - Abuse Content Enforcement

 Bangalore  4-8  ACE
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Job Details

Company Will share later
Position Manager - Abuse Content Enforcement
Experience 4-8
CTC Best in the industry
Location Bangalore
Job Code ACE
Application Deadline 16 Nov 2020

Skills


Responsibilities:

  • Develops and maintains productive, effective, high morale Trust & Safety content analysts and specialists.
  • Provide coaching and feedback to ensure the team maintains a high level of productivity and quality.
  • Collaborate and communicate effectively with employees and internal stakeholders such as product, engineering, legal, and customer support to optimize processes, workflows, tools and systems.
  • Manage internal and external escalations from customers, business partners and within the team.
  • Identify and drive key metrics pertaining to abuse and content enforcement.
  • Analyze changes in case volume, identify trends that arise and communicate findings to the appropriate stakeholders.
  • Ensure the team is up-to-date on all policy, process and product changes.
  • Maintain a high level of awareness and knowledge about scam and abuse trends at the company and throughout the industry.
  • Conduct quarterly and annual reviews for all direct reports and provide feedback to other teammates as needed.
  • Create and coordinate employee morale programs.

Description


  • BA/BS in a related field.
  • 8+ years of experience in content moderation, fraud operations, safety operations, risk management, or risk operations.
  • 4+ years of people management experience
  • Knowledge of MS Office (Outlook, Word, PowerPoint and Excel).

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