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IT support

 Pune  0-5 years  NT-41
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Job Details

Company A Multinational Investment Bank
Position IT support
Experience 0-5 years
CTC Best in the industry
Location Pune
Job Code NT-41
Application Deadline 31 Oct 2020

Skills


  • Excellent communication skills and telephone manner.
  • Excellent organizational skills
  • 1/2 years previous IT Service Desk and/or Call Centre experience required
  • Incident Management experience – Managing incidents including business expectations and communication

Description


  • Basic User & Security Group Active Directory administration
  • Strong knowledge of Microsoft based operating systems with emphasis on Windows 7/10 and Office 2010
  • Experience with using and troubleshooting Outlook 2010 within a network environment 
  • Having experience on Skype for Business.
  • Having sound tools knowledge (SNOW & Monitoring Tools Spectrum ) will be added advantage
  • You will be a self-motivated achiever who gains satisfaction from providing excellent customer service
  • Respond quickly to all queries and incidents, Manage incidents, including via telephone, Chat & email.
  • Communication, alerting technical staff via assignments and escalating to Resolver group.
  • Support & Classification, making an initial assessment into the nature of the incident, assessing the severity, impact and risk.
  • Answering queries and resolution of straight forward incidents /Service requests.
  • Escalation of unresolved cases to next level application specialist teams.
  • Monitoring & Tracking, reviewing the progress of an incident and keeping the customer informed.
  •  Closure, formally closing incidents/Service requests. Initial review and evaluation of the case.
  • Communicating major IT incidents /Service requests to affected customers.

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