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HR Service Consultant - Analyst

 Gurgaon  0  NT-5

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Job Details

Company A leading Real Estate Company
Position HR Service Consultant - Analyst
Required Experience 0-5 years-5
CTC Best in the industry
Location Gurgaon
Job Code NT-5
Posted On 30 Jul 2020
Application Deadline 31 Jan 2021


  •     Demonstrated understanding of core HR management practices, processes, procedures and policies 
  •     Excellent written and verbal communication skills
  •     Strong teamwork interaction and orientation
  •     Superior customer service skills through using efficient processes
  •     Results focused with the ability to manage competing priorities and multiple stakeholders
  •     Good relationship management capabilities
  •     Proactive in achieving results and seeking improvements
  •     Attention to detail and an ability to work towards tight deadlines
  •      Qualifications / Experience / Education
  •      Bachelor’s degree in Human Resources or other related field
  •      1-2 years of experience in a corporate HR generalist or client services role preferred.



    Key Accountabilities

  •      Resolve Tier 1 (simple queries) and Tier 2 (complex queries) queries and transactions related to core HR processes
  •      Demonstrate high proficiency in HR processes, policies and standard operating procedures.
  •      Communicate and distribute processes, policies, and other relevant documentation to employees needed to resolve the query/ issue
  •      Adhere to and demonstrate high proficiency in agreed KPIs, SLAs, and customer service standards
  •      Assist with data correction or escalate to HR Specialist, specifically for issues that cannot be resolved through self-service
  •      Provide technical query resolution for ESS / MSS requests
  •      Escalate complex queries to appropriate owner (inside or outside of HR)
  •      Conduct root cause analysis for key issues, supported by CRM data, advising management of trends or patterns

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