Head - Infrastructure & CISO

Qualification & experience: 

• Years of experience – 11 to 15 years in IT infrastructure 3-5 year experience of section head or equivalent experience
• Mandatory Qualification – BE
• Good to have, not mandatory - Post Grad/MBA 

Essential skills:
Technology skills – 

• Strong technical skills and experience within each infrastructure tower to design and deliver infra projects
• Strong experience in cloud-based infrastructure automation, administration and maintenance and SDN
• Strong analytical and technical skills to resolve issues and provide support for infrastructure, platforms as IT field services
• Effort estimation skills for Infra requirements (including people and resources)

Other Skills - 

• Strong mediation and facilitation skills
• Proactive leader and effective listener
• Ability to coordinate regional and global teams
• Able to build a sense of trust and rapport that creates a comfortable & effective workplace
• Must be well organized, dependable and detail-oriented
• Must have excellent verbal and written communication skills
• Passion for innovation and “can do” attitude

Job Purpose: Primary responsibility includes overseeing day-to-day operations of all I.T. infrastructure to meet required service level, providing overall management and direction to all operations personnel, and establishing and maintaining disaster recovery plans.

Role: 

• Ensures that the company’s investment in IT is maximized and aligned with business goals and strategy through appropriate planning, organization building, and operations management
• Enables business strategy through technology solutions
• Meets with business units’ management to understand high-level business requirements and to determine system requirements and function specifications for infrastructure
• Defines SLAs for infrastructure vendors/managed service partners
• Provides cost-effective infrastructure and network capacity for enterprise applications and services and in accordance with negotiated SLAs
• Works with application strategists to find new opportunities to enhance/replace existing infrastructure
• Meets the individual needs of sites, particularly with local infrastructure and end-user support (e.g., training)
• Manages technology life cycle
• Aids in shepherding ideas through the funding process
• Oversees end-user support for the enterprise, both through call centers and engineering support
• Establish a culture that encourages collaboration within and across the organization to achieve overall IT and/or business objectives
• Conduct interviews, individual performance, and development planning performance reviews, and propose salary increases
• Ensuring high level of automation of infrastructure provisioning, administration and maintenance through use of cloud-based services and tooling (devops experience)
• Experience in managing mid sized programs in AWS
• Minimum Experience of 3-4 years  in managing SOC partners
• Good knowledge of SIEM, DLP, PIM , MDM solutions
• Ownership of ITSM processes/policies/SOPs
• Ensure IT compliance across the function
• Handle internal and external regulatory audits
• Define and manage IT risks
• Define and Track Infra/Security KPI and track
• Automated creation of private networks and zones through use of SDN