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Fraud Operations

 Bangalore  2 plus years  NT-40
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Job Details

Company A Multinational Investment Bank
Position Fraud Operations
Experience 2 plus years
CTC Best in the industry
Location Bangalore
Job Code NT-40
Application Deadline 31 Oct 2020

Skills


Minimum qualification:  Graduation

  • 1-3 years Fraud experiences
  • Proficient with Microsoft Suite (including Word, Excel, PowerPoint, and Outlook)
  • Strong understanding of the customer service experience
  • Must be self-directed, detail oriented, driven, and able to work independently in a team-oriented and fast paced environment

PREFERRED QUALIFICATIONS

  • Bachelor’s Degree
  • Fraud experience in financial services environment

Description



  • Determine action required based on established procedures to protect the Bank’s assets; work with supervisor
  • on handling more complex cases
  • Place appropriate hold on accounts deemed to have fraudulent activity. Track and document action taken in a timely and correct manner to provide a record of activity and meet audit and compliance requirements.
  • Communicate, in a professional manner, with customers, merchants, financial institutions, and other personnel to resolve system problems or request additional information and / or documentation to support a decision on whether fraudulent activity has occurred
  • Assist in identifying and developing process enhancements to maximize efficiency of fraud detection activities as required
  • Identify risk and prevent loss from fraud reports, referrals from fraud email box, and return items (multiple sources/platforms)
  • Make sound subjective decisions to close risky relationships, place and remove restrictions on accounts, return ACH/cancel wires Investigate risk identified through new account filters from new account opening process. Investigate check and ACH returns and rejects. Review and investigate Fraud referrals.
  • Run and review pro-active risk reports, conduct research using third party data sources to validate monetary and non-monetary transactions
  • Review established detection system-generated alerts to identify fraudulent activity related to merchant, check ACH, wire, digital banking, and account openings . 

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