Pride Circle Banner Image Pride Circle Banner Image

Executive/Sr. Executive Customer Relationship Management

 Bangalore  3  3370

17 Views Today


Job Details

Company Godrej Properties
Position Executive/Sr. Executive Customer Relationship Management
Required Experience 3-8 Years
CTC Best in the Industry
Location Bangalore
Job Code 3370
Posted On 28 Feb 2023
Application Deadline 08 Apr 2023


customer collection,customer centricity,customer care,customer relationship management


Your Roles and Responsibilities:
The incumbent will be responsible for end to end customer relationship journey & NPS
(Managing all aspects of after-sales relationship post the booking stage through ensuring
timely sale related documentation, collections, and resolution of customer issues)

Customer Complaints Redressal
 Analyze customer needs and feedback and ensure continuous refinements in the services offered
 Monitor the daily grievances and escalations received from customers
 Ensure timely, accurate and satisfactory solutions are provided by team members to each of these queries
 Coordinate with other functions to resolve customer issues
 Liaise with Facilities team to highlight any customer issues during snagging and de-snagging
 Implement processes that ensure the timely generation of payment receipts to customer, thereby significantly reducing customer queries
 Handle escalated customer complaints / queries generated via phone calls, emails, or walk-ins with highest quality of resolutions provided in line with internal SOPs

Customer Collections
 Ensure to keep the customer well informed and updated on project status
 Coordinate with customers for every upcoming milestone payments by sending the pre-intimations as per the internally defined SOPs
 Follow up extensively by sending payment reminders and raising escalations in cases of delayed payments
 Monitor that all the payments related details are accurately updated in SFDC portals by coordinating with Finance team
 Coordinate with various internal key functional teams to ensure that the collections are streamlined and can be brought in within the timelines

Position Requirements
Qualification: Graduate or Post Graduate in any discipline
Experience: 3 to 8 years of relevant experience

Critical Skills:
 Prior Real Estate experience
 Prior Customer Relationship management exposure (preferred)
 Working knowledge of software such as CRM systems, SAP
 Basic computer skills like MS word/ Advanced Excel/ PPT

 High level of emotional and social awareness
 Strong customer centricity
 Very strong communication and interpersonal skills (Excellent Communication skills
(Verbal , Written and Listening)
 High level of ability to influence stakeholders

Reporting Structure
The role reports into Head of Site Customer Centricity team.

Quick links