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Executive / Senior Executive / AM - Relationship Manager

 Mumbai,Pune,Bangalore,Nagpur, Ahmedabad  0  3245

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Job Details

Company Godrej Properties
Position Executive / Senior Executive / AM - Relationship Manager
Required Experience 0-6 Years
CTC Best in the Industry
Location Mumbai, Pune, Bangalore, Nagpur, Ahmedabad
Job Code 3245
Posted On 28 Oct 2022
Application Deadline 03 Dec 2022

Skills


Sales, MIS, Customer Relationship,BPO, Relationship, Call center,Customer service

Description


Role Responsibilities :


Responsibility


Financial 1.    Generates Sales Orders   • Creates a Sales Order for customers on a milestone basis (construction status, etc)      •    Timely generation of sales order

Operational (Customer + Process)


2.    Relationship Management      New customer handholding - Surpassing customer expectations and creating a customer delight experience for onboarding and welcoming new customers. Complete ownership of the process, prioritize comfort to customers by excellent engagement  and relationship management


3. Customer Centric Approach and; Personality attributes -  Must have inborn skills and mindset for high-impact customer service delivery. Impeccable business communication skills - Written and Oral. Highly energetic, helpful, and cordial in approach with abilities to drive collaboration across the functions for meeting customer requirements A pleasing and helpful personality to interact with 


Functional skills -  Thoroughly knowledgeable of Real Estate products and related processes for ensuring top experience at all milestones of customer lifecycle journey from Onboarding to Handover  1. Strong knowledge of Real estate IT platforms - ERP and; CRM applications. Online tools.  2. Comfortable with handling data of Sales Admin, Customer Service parameters, Basic analysis of data, and handling data queries. 

Addressing customer queries •    Captures customer queries generated through the Sales Force dot com (SFDC) •    Informs and updates customers on the project status •    Adheres to the process to prepare an escalation matrix to address customer complaints Customer complaints redressal •    Implements processes that ensure the timely generation of payment receipts to customers, thereby significantly reducing customer queries  •    Handles escalated customer complaints/queries generated via phone calls, emails, or walk-ins

Coordination •    Coordinates between departments and the customer to resolve customer queries •    Represents customer queries at the Corporate Office    •    Customer satisfaction •    TAT



Threshold Education

Qualification and Experience


Applicants should be Graduates with 1-5 years of relevant industry

experience.


Godrej Capability Factors


Leading Self

 Initiative: Drive Ownership, tenacity

 Hunger to Learn & Improve: Humility, Growth mindset, Committed to Change

 Emotional & Social Awareness: Maturity, Self-Awareness, Influence


Leading Others

 Fostering Collaboration: Godrej First collaborates, Builds Bridges


Leading Business

 Customer Centricity: Insightful, Innovates, Delights

 Acting strategically: Envision, Frames Issues, Action Orientation

 Delivering Results: Commercial Acumen, Execution Excellence, Agility

 Institution Building: Role Model, Knowledge Sharing, Shape Culture

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