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Deposits -Complaints Specialist

 Bangalore  2 plus years  NT-38
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Job Details

Company A Multinational Investment Bank
Position Deposits -Complaints Specialist
Experience 2 plus years
CTC Best in the industry
Location Bangalore
Job Code NT-38
Application Deadline 31 Oct 2020

Skills


BASIC QUALIFICATION

  • Two plus years of customer service experience
  • Minimum Graduation
  • Strong computer efficiency: strong PC skills with basic knowledge of Microsoft Office applications
  • Passion for delivering a great customer experience at scale
  • Excellent collaborative , communication, organizational, and problem solving skills are required

Description


  • Serve as 2nd level escalation tier for servicing, and back office related complaint
  • Exceed all quality standards and customer expectations of great service
  • Consistently uphold all compliance and regulatory standards in customer dealing
  • Provide excellent customer service and provide answers to client questions within set standards
  • Follow up on unfavourable surveys responses to understand root cause and remediate/escalate as needed
  • Serve as customer advocate for regulatory and non-regulatory complaints
  • Participate in the planning of small to moderate scope projects
  • Assist in tracking and trend analysis of customer complaints to the end that we reduce complaints and consistently improve the customer experience
  • Ensure efficiency in case management to ensure Turn Around Time targets exceeded for all business units
  • Demonstrate advanced knowledge of multiple areas of consumer banking operations

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