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Customer Service Specialist

 Mumbai  1  NT-123

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Job Details

Company A Multinational Investment Bank
Position Customer Service Specialist
Required Experience 1 Years
CTC Best in the industry
Location Mumbai
Job Code NT-123
Posted On 14 Jan 2021
Application Deadline 10 May 2021

Skills


  • Candidates should have excellent communication skills
  • Should be flexible in working night shifts
  • Education – Should have completed 12th minimum
  • Based out of the same location
  • Min. 1 year experience in working in a contact center

Description


Roles & Responsibility: 

  • Resolve Customer inquiries related to their Credit Card through Inbound calls
  • Providing first call resolution to all customer queries.
  • Adherence to SOPs, quality, productivity and compliance guidelines & standards
  • A strong motivation for client service / customer satisfaction
  • Work in a fast paced, high pressure, target driven environment.
  • Assist in resolving escalated issues
  • Ability to gel well with a diverse team of high performing individuals

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