Customer Service Representative

Skills Required

• At least 1+ years of experience in customer service
  
• Excellent written and spoken communication skills
  
• Customer focused with the ability to build customer relationships and customer confidence.
  
• Familiarity with email marketing
  
• The ability to jump right into a fun and relaxed office culture
  

Responsibilities

• Manage and resolve daily client tickets.
  
• Ensure that clients questions and problems are resolved properly and quickly.
  
• Address challenging customers and problems that require escalation outside of the department.
  
• Report, analyse and resolve system, clients and operational issues that impact.
  
• Strive to provide all customers with outstanding .
  
• Grow client relations and work closely with the tech team to identify bugs.
  
• Work independently to master emailing best practices, as well as our platform and the tools we offer customers.
• Develop familiarity with technical aspects of email marketing, such as DNS record
• creation/modification, email-friendly HTML, and the Sendinblue API.