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Customer Service Representative

 Noida, UP  1  NTD-42

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Job Details

Company A leading IT company
Position Customer Service Representative
Required Experience 1 Years
CTC Best in the industry
Location Noida, UP
Job Code NTD-42
Posted On 13 Jan 2021
Application Deadline 10 May 2021

Skills


Skills Required

  • At least 1+ years of experience in customer service
  • Excellent written and spoken communication skills
  • Customer focused with the ability to build customer relationships and customer confidence.
  • Familiarity with email marketing
  • The ability to jump right into a fun and relaxed office culture

Description


Responsibilities

  • Manage and resolve daily client tickets.
  • Ensure that clients questions and problems are resolved properly and quickly.
  • Address challenging customers and problems that require escalation outside of the department.
  • Report, analyse and resolve system, clients and operational issues that impact.
  • Strive to provide all customers with outstanding .
  • Grow client relations and work closely with the tech team to identify bugs.
  • Work independently to master emailing best practices, as well as our platform and the tools we offer customers.
  • Develop familiarity with technical aspects of email marketing, such as DNS record
  • creation/modification, email-friendly HTML, and the Sendinblue API.

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