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Customer Service & Operations Analyst (B.Com, BA , BBA - 2018/ 2019 pass out only)

 Chennai  1+  COA
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Job Details

Company Global Retail & Commercial Bank
Position Customer Service & Operations Analyst (B.Com, BA , BBA - 2018/ 2019 pass out only)
Experience 1+
CTC Best in the industry
Location Chennai
Job Code COA
Application Deadline 30 Nov 2020


In this key role, you’ll be providing crucial support to customers and colleagues in our contact centres. You’ll be responding to and investigating queries, providing support on business processes, policies and procedures and developing an understanding of customer and business needs in order to suggest improvements and increase efficiency.

You’ll also be:

  • Identifying barriers to performance and coordinating improvements to enhance our efficiency
  • Working closely with operational centres, providing coaching and support to increase efficiency and knowledge
  • Keeping accurate records of day to day operations, logging incidents and identifying trends
  • Reviewing manual or ineffective processes which could be automated or enhanced
  • Maintaining a focus on improving our customer service and experiences


You'll be a graduate in, BA , BBA & Bsc (Non IT) discipline, 2018 OR 2019 pass out only. To be successful in this role, you’ll need to have excellent planning and organisational skills, along with good attention to detail. You’ll perform well under pressure, and be confident in your ability to manage multiple tasks while maintaining high levels of accuracy throughout.

You’ll also need:

  • Experience of analysing and using performance data
  • The ability to convey information in a simple and understandable way
  • An understanding of contact centre operations and performance metrics
  • Microsoft Office skills, including PowerPoint, Excel and Word
  • Willingness to work in 24*7 rotational shifts

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