The role holder will drive a complex Payments Operations function ensuring delivery of Service excellence to all Management, Stakeholders, Regulators and all Legal Authorities through the strong leadership and performance management of a team within a highly regulated and audited function.
The role holder will need to support all staff within the area with the evolving and ever changing environment. Embracing all challenges, self motivating and driving performance within Payments operations and database support team.
The role holder will ensure compliance with the Manual Payments Policy and other associated payment regulations / controls with regard to payment Processing
The role holder will ensure all Governance, Risk Management, Controls and Compliance requirements are adhered to.
Work with AVP’s across sites and take joint responsibility for the control the workflow to ensure process efficiencies are achieved, team performance is optimized, Service Level Agreement are met by ensuring productivity and accuracy measures are in place
Complete all tasks as outlined in AVP Role depending on area of the business. Examples may include (but not exhaustive of): Collating Monthly Business Reviews, Performance management, Risk assessment etc.
To provide support and cover in terms of process management to Team Manager / other AVP’s as required ensuring effective team working across the operation
Constantly work on the process improvement agenda and contribute with ideas as may be relevant to the betterment of the process
Proactively lead all periodic sessions on behalf of Payment operations with relevant Business Teams, including representing Payments on Monthly Business Reviews
Positively support and contribute to team building and team dynamics though personally displaying team attributes
Participate in or lead related change or improvement projects from design through to deployment, including such aspects as of workflow, resource, plan and issues and risk management.
Set targets for the team and ensure achievement adhering to Service Level Agreements
Review Quality Audits for the Team on a regular basis
Completion of a formal degree in a numerate / technical / commercial subject
Expert working knowledge of MS Excel, MS Access and Power Point skills
Experience of handling various Manual / Electronic Payments along with schemes, Channels and policies and supporting a team in same environment
Working knowledge of Swift messages and broad understanding of payment schemes
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